News

Background

Our client, a European manufacturer and service provider of industrial machinery, was facing a significant overdue receivable from a debtor based in the United Arab Emirates. Despite repeated internal attempts to collect the payment, the debtor remained unresponsive.

The Challenge

• Outstanding amount: €38,000+
• Debtor location: United Arab Emirates
• Internal recovery attempts: failed
• Communication barrier: language, time zone, local business culture

Our Approach

Upon case acceptance, EW Collections initiated immediate action. Given the cross-border complexity of the case, we engaged our trusted local partner in the UAE — ensuring direct contact in the appropriate language and full understanding of the local legal and business environment.

Our team maintained consistent pressure through structured follow-ups while keeping the client informed at every stage of the process.

The Result

✅ Full recovery achieved ✅ Resolved in under 5 weeks ✅ No legal proceedings required

Client Feedback

The client expressed full satisfaction with the outcome and the level of communication throughout the process. The business relationship continues — the client remains under our active care.

👉Join thousands of clients who have successfully recovered their receivables with EW Collections. Submit your case.

EW Collections is an international B2B debt recovery specialist with offices in Poland and the United Kingdom and a network of trusted local partners across Europe and worldwide.