Debt Collection

Recover unpaid invoices from customers abroad with one international debt collection partner.

EW COLLECTIONS specialises in international B2B debt collection and cross-border debt recovery, supporting companies with unpaid receivables in more than 100 countries.

Through our international network of local collection specialists and legal professionals, recovery activities can be conducted directly in the debtor's country while you maintain one point of contact with EW COLLECTIONS.

100+ Countries | Cross-Border B2B Recovery | Local Partners | Success-Based Fees | 20+ Years of Industry Experience

International Debt Collection for Businesses

A customer in another country has stopped paying. Emails remain unanswered, payment promises are repeatedly postponed or the debtor suddenly disputes an invoice that was previously accepted.

Recovering an international debt can be significantly more difficult than collecting a domestic receivable. Different languages, legal systems, business practices and enforcement procedures create additional barriers for the creditor.

EW COLLECTIONS helps businesses manage these cross-border cases by coordinating debt recovery with professionals operating in the debtor's local market.

Cross-Border B2B Debt Recovery

Our core activity is international B2B debt recovery.

We support companies seeking payment of commercial claims arising from:

• unpaid invoices for goods,
• international sales and distribution,
• transport and logistics services,
• manufacturing and industrial supplies,
• professional and commercial services,
• international contracts,
• other cross-border business transactions.

Our clients include exporters, manufacturers, transport and logistics companies, wholesalers, service providers and other organisations operating internationally.

Debt Collection in More Than 100 Countries

EW COLLECTIONS coordinates international debt recovery through a network covering more than 100 countries worldwide.

Our international reach includes markets across:

• Europe,
• North and South America,
• Asia,
• Australia and Oceania,
• Africa and the Middle East.

Depending on the jurisdiction, type of claim and circumstances of the case, recovery can be conducted with the support of local collection specialists, lawyers and enforcement professionals.

This means that you do not need to identify and manage a different collection agency every time a customer fails to pay in another country.

How International Debt Collection Works

1. Case Assessment

You provide basic information about the debtor, outstanding amount and circumstances of the claim together with available supporting documents.

These may include invoices, contracts, purchase orders, delivery documents, transport documentation and correspondence with the debtor.

2. Amicable Debt Collection

After the case is accepted, recovery activities are initiated with the objective of obtaining voluntary payment.

Depending on the country and case, these may include written demands, telephone contact, negotiations and payment arrangements.

Where appropriate, communication can be conducted locally and in the debtor's language.

3. Negotiation and Payment Arrangements

If immediate full payment is not possible, we may negotiate a payment schedule or settlement, subject to the creditor's approval.

4. Legal Assessment

If amicable collection does not produce a satisfactory result, available legal options can be assessed together with the creditor.

Before legal proceedings are initiated, the expected costs, commercial circumstances and available information about the debtor should be considered.

5. Legal Proceedings and Enforcement

Where legal action is commercially justified, proceedings may be coordinated with local legal professionals in the relevant jurisdiction.

Once an enforceable title is obtained, enforcement can be pursued in accordance with local law and procedures.

Success-Based International Debt Collection

Many international amicable collection cases are handled on a success-fee basis.

This means that the collection commission is linked to amounts successfully recovered from the debtor rather than being charged as an upfront collection fee.

The applicable commission depends on factors such as the country, claim value, age of the debt and complexity of the case.

Any potential court, lawyer, enforcement or other third-party costs are discussed separately before such measures are undertaken.

Why Use a Local Debt Collection Partner?

International debt collection is often more effective when recovery activities reflect the language, legal environment and business culture of the debtor's country.

A local recovery professional may understand:

• how businesses in the jurisdiction typically respond to collection activity,
• which local registers and information sources are available,
• how payment negotiations are normally conducted,
• which legal procedures may be available,
• how enforcement operates after a judgment is obtained.

EW COLLECTIONS combines this local capability with central coordination of international cases.

One Contact for International Debt Recovery

Companies trading internationally may have debtors in several different countries at the same time.

Instead of searching separately for a collection provider in Germany, France, Italy, Spain, the United Kingdom or another market, clients can submit international claims to EW COLLECTIONS for coordinated handling.

This is particularly useful for businesses with recurring cross-border receivables and international customer portfolios.

Debt Collection in Europe

Europe is one of the principal regions for our international debt recovery activity.

We coordinate collection cases involving debtors across European markets, including Germany, France, Italy, Spain, Belgium, the Netherlands, Austria, Switzerland, the United Kingdom, Scandinavia, Central and Eastern Europe and other jurisdictions.

Local legal systems and recovery procedures differ considerably between countries, which is why each case should be assessed according to the debtor's jurisdiction.

Debt Collection in Poland

EW COLLECTIONS is based in Poland, giving us a particular local advantage when international creditors need to recover money from a Polish debtor.

Foreign companies can instruct us directly to pursue unpaid receivables in Poland without establishing a local office.

Learn more about Debt Collection in Poland

What Documents Are Needed?

To assess an international collection case, it is helpful to provide:

• debtor's company name and address,
• country of the debtor,
• outstanding amount and currency,
• invoice numbers and due dates,
• contract or purchase order, if available,
• delivery or performance evidence,
• relevant correspondence with the debtor,
• information about previous payment promises or disputes.

Additional documentation may be required depending on the country, type of claim and whether legal proceedings become necessary.

Why EW COLLECTIONS?

• experience in debt recovery dating back to 2001,
• specialisation in international and cross-border debt collection,
• strong focus on B2B receivables,
• international recovery coverage in more than 100 countries,
• network of local recovery and legal professionals,
• multilingual international case management,
• success-based fees available for many amicable cases,
• local debt recovery capabilities in Poland.

Frequently Asked Questions

Can you collect a debt in another country?

Yes. EW COLLECTIONS coordinates international debt recovery in more than 100 countries through cooperation with local collection and legal professionals.

Do I need to hire a lawyer in the debtor's country?

Not necessarily. International recovery normally begins with amicable collection. If legal proceedings become necessary, appropriate local legal support can be arranged depending on the jurisdiction.

How much does international debt collection cost?

Many amicable international collection cases are handled on a success-fee basis. The commission depends on the country, claim value, age and complexity of the debt. Potential legal or enforcement costs are considered separately.

Can you collect B2B debts internationally?

Yes. Cross-border B2B debt collection is one of the core areas of our activity, including claims arising from international trade, manufacturing, transport, logistics and professional services.

What happens if the foreign debtor refuses to pay?

If amicable recovery is unsuccessful, the available legal options can be assessed. Where legal action is commercially justified, proceedings may be coordinated with legal professionals in the debtor's jurisdiction.

Start International Debt Collection

Do you have an unpaid invoice from a customer abroad?

Send us the debtor's details, outstanding amount and basic documentation. We can assess the case and available international recovery options.

Phone: +48 71 726 13 10
Email: cs@ewcollections.com
Online: Contact Form

EW COLLECTIONS – International Debt Collection and Cross-Border B2B Debt Recovery.